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      WM

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      WM reviews

      Sad day when you love your job and learn your call center is closing - Inside Commercial Representative WM Employee Review

      3.0
      28 Jun 2014
      Inside commercial representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Love the call center reps - you work hard and put up with some tough customers. Your a great team of people and it's sad to learn we will never be a team again.

      Cons

      We were told this week our call center is closing. It shocked and hurt 125 employees in a very small town. We are so busy some of us are working OT everyday, until this week when the closing was released. Now that they've routed our calls to AZ, the phones stopped ringing. If we are going to stay open for another 3 months, how are we going to do our jobs when the phones stopped ringing.

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      5.0
      30 Apr 2026
      Gas technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work for, amazing benefits and very understanding supervisors!!!

      Cons

      None so far. All is going great!!

      avatar
      WM Response
      1mo
      Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
      4.0
      27 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great support with onboarding. Remote work. A lot of opportunities for learning.

      Cons

      Low pay. Market Area Differential (MAD) training is extremely weak in comparison to new hire training. a

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