Pros
Decent break room and free coffee. My co workers are friendly. Weekends off and you have a flexible shift. You get paid money to put up with angry customers. You learn a lot about trash and waste.
Cons
Working in customer service/sales most of my life this company only objective is to make money by price gouging customers and locking them into longterm contracts. Not to mention adding unessarry Extra fees and yearly increases to the bill. You would be upset too. Waste management is all about maximizing profits for its stock holders and getting the most out their employees for the least amount of money. At least pay your employees what their worth. Most of my co-workers are college educated and with above average intelligence and very talented people. How they ended up in a low paying dead end job I don't know? Due to the economy it seems many people has to scale down to this job until they find something better. Most people come in and try to tranfer into other departments or bolt soon as a better opportunity comes along. Or remain trapped. I basically sat in a cubical and had to put up with angry rude customs all day. You have to really take multi tasking to the next level working with 10 different computer programs at once including operating systems while talking/typing super fast and answering calls back to back. It can be stressful at first. It's a skill that comes in time. You can't even leave the building for lunch because they give you only 30 mins. For the amount of abuse and workload given at this job isn't worth the low hourly wage. Nobody cares about providing quality or focusing on good customer service here. It's about hitting your numbers and getting the customer off the phone to take the next call so your numbers look good. It's a call center where irate customers call in to scream and let out all their frustrations for being over charged or not having their trash picked up on time. You have to smile and be a door mat basically. I had to learn about 1000 new acronyms to input new tickets and cases. Reps do it all for a low wage. The DOS system is outdated and the sales force program wastes too much time and adds busy work while trying to close a sale. Don't even think to ask a manager for any help because they will roll their eyes at you or make some smart comment and try to avoid you if you need assistance. It's better to tell the customer what they want to hear and take the next call. I had no patients to wait for a manager to come help me. So I stopped asking for help. They just don't care. All the employees are also graded several core factors from talk time, hold times to adherence. Your a slave that is tied down in a cube until the end of your shift. If your one minute late logging on into the phone system you are screwed. Management will say something to you. You have 20 different passwords that you need to log into different programs. Then you have unessarry emails constantly being sent that need to be completed including additional on going usless computer training quizzes and other usless mind numbing work. After a while you get used to all this madness and you are bear after each day. I see it in the faces of all my peers. They are exhausted and count down the seconds to go home. I felt like a caged animal being and trapped half the time with a head set infused over my head 8 hours a day. Its not healthy to sit for so many hours. Yes no job is perfect I get it. This customer service job is not for everyone but if your desperate then I guess it's ok short term. Positive note: You do learn a lot about waste and trash. But make no mistake about it. It's a dead end job and by the looks of all my peers it's clear no one really wants to be there especially the managers. Most of them are burned out and it's obvious they don't want to be there. But hey it's a job right?
