Amazing company but needs a major upgrade - Customer Service Representative WM Employee Review

2.0
12 Nov 2015
Recommend
CEO approval
Business outlook

Pros

Super great company has everything it needs to be everything and more but needs someone to update the place to make it the best place to work.

Cons

$13.50 starting pay/ 40 hours/ No OT = 28k a year. If your hired Perm. No benefits for 90 days. WM hires over half its employees as temp with no benefits. Dress code nazi "no hoods, anything with hoods" not clear why hoods are a big deal. Leader don't dress like leader. Leaders on your shoulder non stop/ 4 call review a months/ calls come in without warning. (Better be ready.) Leaders with send you IM messages "why aren't you ready for a call" PHX office feels like a broom closet. Some desks can rise up and down why not make all desks. Seating all day sucks. Easy to get burnt out not because of the work load but because of the micro managing.

Explore other reviews about WM

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits Leadership wants you to succeed and move up in the company.

Cons

I cannot think of any. This is an amazing place to work.

4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great support with onboarding. Remote work. A lot of opportunities for learning.

Cons

Low pay. Market Area Differential (MAD) training is extremely weak in comparison to new hire training. a

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