Asking too much. - Customer Service Representative WaFd Bank Employee Review

2.0
9 Oct 2014
Recommend
CEO approval
Business outlook

Pros

If you are into benefits and 401k the company does have a few perks. but only really if you want to stick with the company for an extended amount of time and deal with being over worked

Cons

Like the top reads.. UNDERPAID. This bank is trying to change all the title positions in banking, so the bank can add more tasks to fewer people because "you aren't a personal banker, you're a Senior CSR, so you won't get paid the same as other banks, but you'll play the role of personal banker AND relationship banker" and they think the pay is worth it because the title isn't there and they will hire people without PB or RB experience.. but with the negative atmosphere from the understaffed underpaid positions. it really takes a toll on the moral and efficiency of the company

Explore other reviews about WaFd Bank

5.0
18 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The leadership at all levels is outstanding

Cons

No cons in the bank

2.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Primarily remote work. Decent PTO after the 4th year.

Cons

Limited staffing and limiting overtime opportunities until the bitter end of potentially missing deadlines, which you are guilted into working. 2% "raise" every January and ZERO merit raises. Gutted profit sharing and profitability bonuses over time. Most recent bonus, which is tied to net profit after dividends, was given a result when the scale was never published. All previous bonuses had a floor-to-ceiling profit scale that showed the targets months in advance of the end of the bonus period.

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