Toxic Environment - Account Director Walk-In Media Employee Review

-HR Team was exceptional: I had some health issues and Holly was very helpful, Charlotte the MD too. They both have a lot of good will from me. (Also HR is fun and not stuffy, which is a miracle) -Some really passionate specialists who know their channels profoundly -A lot has been done around agency development and the agency product has really improved -Libby -Really great clients, if you have the chance to work with Vitality I would 100% recommend, but across the board clients are lovely - A bit of a blessing and a curse: the agency is still relatively small so there is a lot of visibility and interaction with everyone -As WIM is part of MSQ there are lots of opportunities for involvement and if you don't find your people in the agency (because it's small) there are drinks every Thursday where you can meet more people -I've learn more about how to be an ally to the neurotypical community in 2 years than the 10 I previously worked in media -Apprenticeship programme brings lots of diverse people to the agency. For such a small agency it is incredibly robust.

- As a small agency one person can really impact the mood of the agency which is really hard to manage - It can be quite hard work if you don't get along with someone (personality conflicts) because you do have to work with them constantly, it's really best to have it out early and not let things fester -There is a workstream about onboarding so this has massively improved, but it can feel a bit tricky to integrate when everyone knows each other so well, it really just takes a bit of time and effort. If someone says coffee and you hear/see them get up, you're invited, but people don't always think to specifically invite others because it's known as an open invite- that stuff threw me when I started. - The only big one for me is that it's quite inconsistent around targets and personal KPIs. HR has been pushing this, but it's been a bit challenging and for me progression wasn't clear. -Similarly, some of the ad hoc feedback hasn't been done in the best way, but again HR are pushing to change this and I have seen improvements even during my notice period - Because everyone and everything is quite visible there can be some additional stress that trickles down

As a growing agency there are such a lot of opportunities to make change and turn the agency into a great place for everyone to work, and to deliver great work for clients. Its size is small enough that you can get to know everyone. Being part of MSQ gives you the safety blanket of a network agency, but with the agility and autonomy of an independent agency. The apprentice and grad Early Years Careers schemes are a great way to bring diversity of thinking into the agency. Since the transition from Agenda21 to Walk-in Media, it meant that we had the opportunity to pitch for more varied clients, rather than just digital ecomms brands. There is nothing more exciting than seeing your ad on TV which was only made possible once we became a full service agency. Having a New York office opens up the opportunity to work in other parts of the world. They have a running club :) 3 days a week in the office is the right amount of time to build a great social circle and also learn. The coffee machine does a great latte. Weekly free bar on Thursday is a great chance to meet other people who work in MSQ. The office location in Covent Garden is great, there is everything you need on your doorstep. Annual company conference in Majorca was epic! Everyone is fantastic, from Finance and HR, through to the Digital team (I am biased). It is an agency I would definitely come back to work at in the future.

The only downsides, are those you would find at any other rapidly growing agency.