Textbook mismanagement at every level, almost comical - Account Executive WalkMe Employee Review

1.0
15 May 2021
Recommend
CEO approval
Business outlook

Pros

There is real market potential for the product and there were some terrific people in the business, unfortunately too few. The US business appears to be well run by a competent leadership team so if you are considering Walkme in the US, it may be a great opportunity. Otherwise, there are simply too many good organisations elsewhere.

Cons

It's difficult to know where to start. Walkme is run and resourced as essentially two separate businesses, the separation between the Americas and International Business is so apparent that it's bizarre. Whilst the US is generally a well run machine with strong leadership, the International business is comically poor. The Leadership in the International business has clearly never expanded a scale up in Europe before hence the utter failure. It's also apparent that software was new territory given the exceptionally long learning curve for this group, when most others 'got it' in half the time. The culture is 50% bullying and 50% buffoonery. One could potentially tolerate a bullying nature if execution was exceptional... however in this case the execution is as poor as I have seen in any software organisation. Talented employees last no more than 18 months and then realise this is one of those career mistakes that needs to be moved on from quickly. Leadership in other geographies outside the US have so many HR complaints against them that they no longer have any direct reports, yet are kept in the business. Pregnant women are made 'redundant'... and then 'un-redundant' when leadership realise what they have done is illegal. Like all good leaders, when the number for the region looks bad, deals are reassigned from reps to cover the regional number and the reps miss out on compensation. You could not make this up.

Explore other reviews about WalkMe

5.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The company culture, fast pace, and opportunity to learn and build. Salary and bonus structure.

Cons

Product and sales need to listen to delivery. The delivery teams are seeing the product in the field and accumulating valuable feedback. Unfortunately, it's not always well received.

4.0
26 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Very respectful and kind people. I feel supported in my career path. Very amazing customers, knowledgeable and open to learning Fairly good training, though go getter mentality is definitely needed in this role. Consistent feedback on tickets which is helpful for improving communication, but not necessarily for better training on product knowledge Support is led by veteran support members so whenever changes are being made, they are very knowledgable, technical, and considerate of the whole team top down.

Cons

Paid hourly with low base pay, though working holidays, overtime and off hours can make up for it. Protects my hours though so this may be preferred No yearly COLA raise, everything is merit/performance based. There are quarterly bonuses that reflect department performance Mixed experience with managers' level of communication and engagment for career growth Out of date docs, knowledge is often passed from experienced support and product members At times feels like a lot ticket triaging and scheduling. Stressful to keep online statuses on and working in live queue Diversity is severely lacking in leadership roles Sometimes feels like the more good work you do, the more work you get in return. As any support jobs, the tickets are never ending.

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WalkMe Response
3mo
We truly appreciate your detailed feedback, and everything you do to make WalkMe a great place to work. We are glad you feel that WalkMe is a place where you can thrive and grow your career. We encourage you to speak with your direct leader and/or your HR Business Partner to discuss some of the specific issues you raised- they are here to support you! We are always striving to do better and appreciate all of your thoughts.
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