A Client Care Specialist's Perspective - Client Care Specialist Walser Employee Review

3.0
25 Mar 2017
Recommend
CEO approval
Business outlook

Pros

I love answering people's questions and helping them solve their problems. I love having my own cubicle. Usually a very laid-back job with not much to do, but that can be a bad thing too. Occasionally, things get extremely hectic, which can be a fun challenge. The ideas and values of the company owners are very positive. From my limited interaction with company people from Minnesota, Walser seems to know how to run a dealership and a BDC very well (but it will take time to mirror that in Kansas). Everyone from MN is friendly and eager to do a great job. There are a few people throughout the Kansas dealerships that are very driven individuals with a passion for what they do.

Cons

There is horrible communication between departments. It's very difficult to get the information needed to do my job. Seems like an abundance of employees here at Wichita Luxury Collection do not want to be here. Most are in the wrong position for their personality types and job skills. These issues are communicated over and over again from customers, yet things have only gone down-hill in the nine months I've worked here. The transition from Scholfield to Walser has been a large contributing factor, and I am confident that the company will do much better once the transition is more complete.

Explore other reviews about Walser

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

My experience at Walser exceeded my expectations! I learned so much and felt cared for as an employee and person. There is room to grow at Walser and encouragement to find what your'e good at to meet what you love!

Cons

No cons come to mind.

3.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good training, base salary, benefits like health insurance, 401k. Good pay plan for high volume dealerships.

Cons

Pay plan is entirely based on volume, and some rooftops are doing in a day what others do in a week. Do your research as to where you go because you can't switch to another dealership until you have tenure. The volume at Toyota is insane. Meanwhile I'm next door at the Buick GMC dealership and our volume is terrible, and I can't switch for months. I'm likely going to have to quit.

See reviews by: Helpful|Rating|Date|All