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      Walsingham Support

      Engaged employer

      Walsingham Support reviews

      Only management members are leaving good reviews… - Support Worker Walsingham Support Employee Review

      1.0
      8 Jan 2026
      Support worker
      Recommend
      CEO approval
      Business outlook

      Pros

      Meeting the people you look after and seeing how your work can change there life even for a day

      Cons

      Poor management and unfair treatment of staff are the biggest issues within this company. The management team show little understanding of what it actually takes to run a safe, supportive, and well-functioning care or supported living service. Decisions are consistently driven by cost-cutting rather than the wellbeing of staff or the safety and quality of care for residents. Management prioritise saving money—particularly by refusing to use agency staff—while expecting existing employees to cover additional shifts, often at the expense of their own personal time and wellbeing. Despite this, staff are not paid fairly or adequately recognised for the sacrifices they are expected to make. There is a complete lack of support for staff mental health and wellbeing. Employees are not safeguarded, concerns are ignored, and the pressures of the role are dismissed rather than addressed. Many managers appear unable or unwilling to carry out basic management responsibilities and instead rely on frontline staff to complete tasks that should fall within management roles. This creates frustration, burnout, and an unprofessional working environment. Although the company promotes person-centred care as a core value, this is quickly forgotten when real safety concerns arise within services. Serious issues are not prioritised or handled appropriately, putting both staff and residents at risk. Training is extremely poor. Requests for training and development are ignored, leaving staff unsupported and underprepared to do their jobs safely and effectively. Overall, this is a workplace where staff are undervalued, unsupported, and treated unfairly due to poor leadership and management decisions.

      avatar
      Walsingham Support Response
      5mo
      Thank you for taking the time to leave this review and for recognising the positive impact of supporting people we care for. That part of the role matters deeply to us and to the people who use our services. We are genuinely sorry to read about your experience. The issues you describe around management support, workload, wellbeing, training and feeling undervalued are serious, and it is concerning to hear that this was how you felt while working with us. That is not the standard we aim to set for our teams. As a social care charity, we have a responsibility to balance financial sustainability with safe staffing, quality care and staff wellbeing. While agency use, training provision and service management decisions can be complex, they should never result in staff feeling pressured, unsupported or unheard. Where that happens, we need to take it seriously and learn from it. We do not believe positive feedback only comes from managers, but we do recognise that experiences can vary across services and leadership teams. When concerns are raised, they should be listened to, escalated appropriately and acted on without fear of negative consequences. Psychological safety for staff is as important as physical safety for the people we support. We are continuing to review how we support frontline teams, including management capability, access to training, wellbeing support and how concerns are raised and responded to at service and regional level. Feedback like this plays a part in that process, even when it is difficult to read. If you would be willing to share more detail directly and confidentially, we would welcome the opportunity to listen and reflect further. Our aim is always to improve and to ensure our values are lived day to day, not just stated. We wish you the best in your next role and thank you for the contribution you made while you were with us.

      Explore other reviews about Walsingham Support

      3.0
      26 Dec 2021
      It help desk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      This is a strong recommendation if you are having little to no IT experience for 1-2 years while you get your feet wet. They do offer an incentive bonus if you are timely for two weeks in a row with the exception of 1 over 7 min start in the whole two weeks. Basically, if you are timely with all shifts and logging into your computer on a ready status they would either pay up to 10 or even 15 percent added to your base salary. By far this was the best incentive and the working from a home schedule that was earned by showing good faith in your working habits and your overall knowledge in your role.

      Cons

      The part that got me to fold my hand with the company almost immediately was the entire workflow that I was assigned to at the time had developed into taking phone calls for 3 different companies. I have forced off all 3 accounts that I knew well onto 3 new accounts that I knew ZERO about. This was a bit extreme for me to be honest. I really thought management could have spoken with the call center staff and helped better prepare the company or call center for new and upcoming potential clients.

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      Walsingham Support Response
      3y
      Hi, this review is not for Walsingham Support.
      5.0
      24 Apr 2026
      Recruitment administrator
      Recommend
      CEO approval
      Business outlook

      Pros

      I genuinely love working at Walsingham Support, My manager is the best I’ve had approachable, understanding, and consistently supportive. They take the time to listen, encourage development, and create a really positive and motivating environment for the whole team. From a recruitment perspective, it’s also very rewarding to be part of a charity. Knowing that the roles we’re hiring for directly impact people’s lives adds real purpose to the work. The team culture is collaborative, supportive, and everyone is working towards the same goal.

      Cons

      Recruitment in the care sector can be fast-paced and sometimes challenging, but having strong leadership and a supportive team makes a big difference.

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      Walsingham Support Response
      2mo
      Thank you for taking the time to share such a thoughtful review. It’s really encouraging to hear how supported you feel by your manager and wider team. Creating an environment where people feel listened to, valued, and able to grow is something we care deeply about, so it’s great to see that reflected in your experience. We’re also pleased that the purpose behind the work comes through so strongly. Recruitment plays a vital role in what we do, and it’s important that colleagues feel connected to the impact they’re making in people’s lives. We appreciate your honest reflection on the pace and challenges within the sector as well. It’s a reality of social care, but as you’ve highlighted, strong leadership and teamwork can make a real difference in how that feels day to day. Thank you again for your feedback and for the contribution you’re making. We’ll continue to focus on developing people-centred leadership and supporting our teams to do their best work.
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