Waystar you can "Pick two": good, fast, cheap. - Engineer Waystar Employee Review

3.0
19 Aug 2023
Recommend
CEO approval
Business outlook

Pros

There is usually a good team dynamic. Good people happy to help others out and lift them up.

Cons

The leadership are talking about how the organization is going to accelerate. More, faster, better. Well, pay at Waystar hasn't kept pace with inflation and we are going to have to come back into the office because supposedly that is the only way we can all be creative innovators, irregardless if that is in your job description. That will be costing time, money, and freedom as far as I'm concerned. And I'm far from the only one. In fact, a whole lot of us made choices due to the remote option that are now going to mean back to office is way more expensive than it was when we were going in before. They are beginning to depart from their values. They say they want honesty and it used to that way but now they want yes men. The vibe has shifted to Boomer dad energy: they know better than we do what's best for us. We are all supposed to believe working remotely is bad for us. (Maybe it is for some but we can be trusted to judge for ourselves any more. It's not bad for me. I've never been better, in fact.) They seem to be repeating the same things different ways many times and in hope that we will start to believe their words instead of our own minds. It was the best place to work but right after we gave that honor to Waystar and they got the best place to work award, they started with all these terrible changes.

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Waystar Response
2y
We agree that our people demonstrate teamwork and kindness consistently, no matter what role they may play. Thank you for your feedback. We know that adjusting to change can be difficult. It is our goal to provide a working environment that consistently exhibits our values and promotes a positive work culture for all team members. We believe we are better when we are together, and still support and encourage flexibility during our return to office. For additional support we encourage you to reach out to your People Leader, Strategic Business Partner or even VP to discuss your concerns.

Explore other reviews about Waystar

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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