Don't Bother - Account Executive Waystar Employee Review

1.0
10 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule that won't be around for long I imagine.

Cons

Company went public and is now continuously making changes that are detrimental to the employees. Upper management thinks of themselves as gods. Very little warning when changes are made giving us little time to adjust. Commission structure is a joke they state that it's 8%, but you only making 4% of sales for the month the contract was sold and then 4% a year after the contract has been signed. If the client backs out of contract before the end of year you are required to pay back Waystar. If you leave the company at any point or change departments you do not get paid your commission for the previous month or the second half of your "8%". Partner systems that work with Waystar actively promote protentional clients to not work with us. Project managers at Waystar will convince sold clients to back out of deals causing you to lose sales. KPIs are unattainable and no one ever hits them, but they will get on you for not hitting them if they don't like you. JUST STAY AWAY,

avatar
Waystar Response
1y
The team member experience is very valuable to us and we are always working to make Waystar an even better place to work. Please reach out to peopleteam@waystar.com if you would like to discuss your experience further.

Explore other reviews about Waystar

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

1
avatar
Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
See reviews by: Helpful|Rating|Date|All