The WeTravel team is very young and almost no one has professional experience outside of university internships. My understanding is that because of the lack of funding/profit the company depends on staffing with low paid entry level workers that have good intentions and do their best, but are basically walking blindly and getting little guidance and mentorship. Since leaving WeTravel I've joined another startup and it's like night and day. In my new position more junior employees are strategically placed on diverse teams to gain experience, learn and grow, a technique I would encourage WeTravel management to do seeing they hire true seasoned professionals one day.