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      Dreadful - Anonymous employee WellSky Employee Review

      1.0
      2 Apr 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Immediate coworkers are awesome. Great location in the Reston area. Never bored. Always challenged. Free snacks and drinks.

      Cons

      Acquired by Mediware and the whole culture was changed for the worse. No documentation for anything. You are on your own. If you ask, it is like hazing. If you don't ask, you waste hours trying to connect the dots yourself. High stress. Untenable workload. People work nights and weekends and still can't get the work done. The software is suffering mostly because the old timers left with all the knowledge in their heads. Customers are rightfully disappointed with the product, subsequent support and the time it takes to get bugs fixed. QA is attempted but integrated testing falls short. It's a company that I would suggest you avoid. If you need a job take it. Many people don't last very long. So keep up the job search once you get there so you can get paid while you continue to look. Mediware has grown to fast and don't have enough permanent staff to bring up all the new folks. It stopped being fun.

      avatar
      WellSky Response
      10y
      Thank you for the feedback. You are right that the rapid adoption of Mediware’s human services solutions has resulted in many employees moving into expanded roles and the hiring of a large number of new team members. Anytime a company grows at a very fast pace, growing pains can occur. As you mention, the dynamic nature of the business is “never boring” and the pace at which we are all working to meet customer commitments can be challenging. Mediware is committed to a professional, collaborative working environment for all employees so I am disappointed if you feel it is difficult to ask for help or your manager is not listening or using negative reinforcement to try to motivate you. I will ask the team to reflect on your comments and look for ways to improve teamwork and mentorship in line with our company values. Thank you again for the comments.

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      5.0
      5 Jun 2026
      Utilization review clinician
      Recommend
      CEO approval
      Business outlook

      Pros

      The organization promotes a supportive and collaborative work environment where team members are approachable and willing to assist. The onboarding process provided a solid foundation and helpful resources that supported my transition into the role. Clear clinical guidelines and structured workflows help ensure consistency, accuracy, and compliance in decision-making. The flexibility of the work environment supports work-life balance while maintaining productivity and performance

      Cons

      There are opportunities to enhance workflow efficiency; however, leadership is approachable and open to feedback, creating a positive environment for continuous improvement

      2.0
      22 Jun 2026
      Support analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      OK pay, on-site gym, immediate coworkers are great

      Cons

      High turnover (likely to continue), understaffing, call center environment, buggy software and understandably angry/dissatisfied customers. Hard to resolve issues when you're constantly on the phone taking on brand new issues, and hard to ask for help when everyone else is also taking calls

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