Dying company for independent channel/ layoffs - Area Sales Executive Western Union Employee Review

1.0
1 Jan 2023
Recommend
CEO approval
Business outlook

Pros

"Unlimited PTO" which was nice if your manager did not make a fuss about it salary was competitive in the industry Benefits are better than competitors Hard to get fired even if you don't bring in more business/company is very laid back

Cons

Random layoffs especially in Q3 2022 despite the vice president doing a whole meeting to tell us that "there are no cost cutting procedures in place" Key account executives and multiple directors were laid off. Many ASE's as well due to "ethics" violations even though management pushed it. This company's sole focus is the exchange rate in the independent channel and that is all the good that is going for them so far. The agent support, customer service support and POS are very far behind compared to the competitors. This is why they lost 12% of their total Independent (small business) transactions in 2022. This is what caused major layoffs. Management is very old school and will not listen to suggestions to improve the agent experience. It is always because of cost despite the company giving massive bonuses to new VPs that don't know what they are doing. Every competitor is taking business away from this company. Also, due to the decline in business, no one made any decent commission. Please do your research and ask current WU agents about their experience before you join the company.

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Western Union Response
3y
Thank you for leaving your review! We're thrilled to hear that you appreciate our employee benefits. Our employees give their best in their work for Western Union, so we show our care and appreciation by providing competitive salaries and various benefits. Our organization has undergone several changes as we transform our business, and we understand that dealing with these changes can be difficult. We value all feedback that comes our way, especially regarding leadership and the organization, and we will take note of your review moving forward.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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