Pros
Retained staff through Covid, lots of effort put into patrons' happiness and programming, accommodating for most schedules, assistance in college tuition for MLIS education. Recent efforts towards diversity inclusion for staff has been promising.
Cons
Management across the board suffers from lack of trust, especially in HR, with repeated instances of discrimination, retaliation, and handing out punishments not approved in employee handbook. Instances of discrimination based on protected categories goes ignored for the sake of "drama". Fixes have been band-aid level and do not address key sources of personnel behavior, and likely will not until those responsible retire or are forced to leave. Staff afraid to confront due to previously mentioned retaliation.