Cult of Personality - Anonymous employee WillowTree Employee Review

1.0
4 Feb 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most individual contributors you will meet are kind, genuine people who typically do their best for others. There are free office lunches once a week for those of us who go into an office, as well as the typical tech company free snacks and drinks and happy hours. There is flexibility in being able to work from home in regards to childcare, illness, etcetera, as long as you make an appearance and socialize accordingly during your required two days in the office.

Cons

Any leadership that is VP and above has a cult-like mentality that WillowTree is the next Google and that its fearless leaders can do no wrong. Management has no respect for any issues raised to them and HR is clueless, only recently seeming to remember it exists. Leadership is rotting from the inside out as they all pat themselves on the back after their paydays from the acquisition. One would hope that this turmoil wages on unknown to them, but can anyone really be that blind to the goings on of their own company? 

WillowTree loves to tell you all the things it’s done right, they didn’t lay off anyone during COVID, they donate to charity, they do pro bono work with clients, they have transparent pay bands, ‘Best Place to Work’ awards, etc. WillowTree is all flashy talking points but no substance- what everyone is being conveniently shielded from is the lack of transparency, appropriate compensation, zero psychological safety, game-playing, gaslighting, and discrimination. 

 Leadership sees so few ramifications for their own actions that most do what they want and manage how they want and blame any issues on IC. They fire people on a whim, creating confusion and fear when peers suddenly disappear from Slack, but then shrug and conveniently point back to never having laid anyone off. They prolong promoting and rewarding people and place so much weight on peer-to-peer feedback that it becomes a popularity contest. Engineers are shuffled between managers and teams so quickly it seems deliberate in order to avoid said promotion or reward. Allocation is not done with an employee’s best interest in mind, only the bottom line. Teams are strained beyond their capabilities and ICs are expected to go above and beyond to please clients with little to no support from management.

 WillowTree leadership constantly asks for good public reviews about the company so they can gain more paid-for awards, and the Kool-Aid drinkers will happily oblige, conveniently parroting the talking points they are fed back out into the world. Those who are unhappy, exhausted, or feel unsafe are afraid to speak up or seek help due to constant backlash and the likelihood that they’ll be called crazy instead of listened to.

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WillowTree Response
3y
I'm sorry you had such a bad experience here. As all those who work here know, leadership spends a great deal of time engaging with the teams, and has a number of vehicles to get us feedback. As I always say, we can guarantee we respond to all suggestions but cannot guarantee that we will always be able to act on the requests -- but we will always give an explanation. The promotion and raise process seems to be a core issue with this feedback, which we have spent a great deal of time on. The huge majority of response we got in our Dec 2022 feedback cycle was that it was the best process we have ever run, resulting in raises for every team member here, as we all as over 120 promotions in just the December cycle.

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Pros

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Cons

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3.0
29 May 2026
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Pros

Lots of really nice, and smart people who are very collaborative and excited to share their knowledge. This is not a prestigious place to work, so I was a bit surprised by just how smart and competent people are at WillowTree or TELUS Digital, whatever our name is. The offices are great and the office culture is ridiculously good. Huge shoutout to the employees (it's def not upper management) who go out of their way to make the office culture great. Depending on what project you're on, it can be a pretty chill place to work. If you're early in your career and need experience, the variety of projects makes this a genuinely good opportunity.

Cons

The biggest con is the compensation. It's so terrible, and far below the industry standard that I don't really see how anyone could stay here long term. They don't give raises, no one is getting promotions. There's also quite a lot of restructuring going on, and very poor communication about it. Which is par for the course in the tech industry at this point, but worth noting. It feels relatively stable for now, but I really have trouble seeing how their tech services division is going to survive as AI decreases the cost to build software. Plus, tech services as part of TELUS Digital doesn't really make any sense long term. It's a contact center business with a bunch of people that randomly make expensive mobile apps? It seems to be making enough money for now to keep going, but I feel like that could change any moment.

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