Used to be great, actions don't match words anymore - Anonymous employee WillowTree Employee Review

2.0
25 May 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- The people are fantastic. Intelligent, curious, helpful, kind. They work with cutting edge tech as much as possible and freely share their knowledge to make everyone better. An overall incredibly collaborative culture that was built over the years. (caveat - see cons) - Some of the projects are really interesting and challenging. - There are opportunities for changing roles. - Promotions are (mostly) merit based (see cons) - Tobias finally gave in and supported fully remote workers (aside from occasional onsites once a quarter), despite his massive preference for in-office work. - C-Suites made sure during COVID that there were no layoffs, even taking a pay cut themselves. Felt like they really cared about the people there but... (see cons)

Cons

- Company really changed as they prepared for and after the acquisition. I left before the recent layoffs, but the cracks in the culture from on high were already starting to show then. - Sudden layoffs. We survived COVID without them and c-suite got a lot of goodwill and respect for that. But now with this new acquisition where money should be less of an issue they surprise layoff 10-12% of the company for "restructuring". Corporate talk for making that profit margin even bigger. Any other company it wouldn't surprise me, but that is such a drastic change from when the company was smaller and more at risk. So much for psychological safety, one of the core values. - Remote workers often felt like an afterthought and there was conflicting descriptions of the permanence of it for way too long. - Experience on a project varies wildly based on location and project. Can be great, can be a struggle. WT People were great - but some clients can be... difficult. - Typical push to get people back in office more. Work From Near workers (hybrid) were only required twice a week but they started pushing for more. I expect that in the near future the push will be back to in-office 5 days a week, and wouldn't be surprised if they tried to kill off full remote entirely in the long term. - I noticed a lot more politicking and people who are excellent candidates getting passed for promotions for unspecified or overall garbage reasons. Most promotions outside of moving to execs are merit based - you earn it you bump. But some people exceeded the criteria, had glowing peer and manager feedback and yet would get denied for several cycles with no real actionable feedback and pushing up the chain didn't accomplish as much as it should have, either.

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WillowTree Response
2y
Appreciate the very kind feedback about our team -- which I agree is incredible. Also understand the frustration with the layoffs, and the impact it had on those effected. Know that we will do all in our power to make sure we are never in that position again. - TD

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Cons

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3.0
29 May 2026
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Pros

Lots of really nice, and smart people who are very collaborative and excited to share their knowledge. This is not a prestigious place to work, so I was a bit surprised by just how smart and competent people are at WillowTree or TELUS Digital, whatever our name is. The offices are great and the office culture is ridiculously good. Huge shoutout to the employees (it's def not upper management) who go out of their way to make the office culture great. Depending on what project you're on, it can be a pretty chill place to work. If you're early in your career and need experience, the variety of projects makes this a genuinely good opportunity.

Cons

The biggest con is the compensation. It's so terrible, and far below the industry standard that I don't really see how anyone could stay here long term. They don't give raises, no one is getting promotions. There's also quite a lot of restructuring going on, and very poor communication about it. Which is par for the course in the tech industry at this point, but worth noting. It feels relatively stable for now, but I really have trouble seeing how their tech services division is going to survive as AI decreases the cost to build software. Plus, tech services as part of TELUS Digital doesn't really make any sense long term. It's a contact center business with a bunch of people that randomly make expensive mobile apps? It seems to be making enough money for now to keep going, but I feel like that could change any moment.

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