Easily the worst experience of my career. - Senior Learning Experience Designer WillowTree Employee Review

1.0
31 Jul 2024
Recommend
CEO approval
Business outlook

Pros

I received a paycheck and the company paid for health insurance coverage.

Cons

Everything from Day 1 until I resigned was awful. My salary was 30k under the market, but during my interview, I was sold on the idea that WillowTree is a best-in-class culture and place to work. Onboarding was a joke, especially for remote folks—which was the experience that only continued throughout my tenure. There was a clear class system between folks who were in office (preferred) to remote (treated more like a burden or left over from the pandemic than an actual part of the company.) Early on, I remember TD (CEO) shooting down survey feedback that there was a culture problem because "[he] is the culture." That was the first warning sign that the promises from the interview process were not likely true. The culture is overwhelmingly one of blatant biases, closed-mindedness, and the worst top-heavy leadership culture I've encountered in my career. All input, decision-making, and support lies with people managers and up—including growth and development opportunities. Individual contributors are relegated to executing poorly defined ideas and abstract goals that are not grounded in any semblance of reality. Disagreement is encouraged on paper but actively punished in practice—especially if coming from the bottom of the organization. At no time was meaningful support offered. The only efforts made to improve the situation were obvious in their aim to minimize liability by the company or leadership. The mission was always to preserve the ego of the executives and the perception of our parent company and increase shareholder value. Not the mission of improving folks' lives through technology. If you're looking for an internship or a role straight out of undergrad, perhaps this is a place to get some experience. But I cannot recommend that anyone should seriously consider working for WillowTree (a Telus International Company.)

Explore other reviews about WillowTree

5.0
29 May 2025
Recommend
CEO approval
Business outlook

Pros

Great opportunity, take hirevue seriously

Cons

No cons, love this internship

3.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of really nice, and smart people who are very collaborative and excited to share their knowledge. This is not a prestigious place to work, so I was a bit surprised by just how smart and competent people are at WillowTree or TELUS Digital, whatever our name is. The offices are great and the office culture is ridiculously good. Huge shoutout to the employees (it's def not upper management) who go out of their way to make the office culture great. Depending on what project you're on, it can be a pretty chill place to work. If you're early in your career and need experience, the variety of projects makes this a genuinely good opportunity.

Cons

The biggest con is the compensation. It's so terrible, and far below the industry standard that I don't really see how anyone could stay here long term. They don't give raises, no one is getting promotions. There's also quite a lot of restructuring going on, and very poor communication about it. Which is par for the course in the tech industry at this point, but worth noting. It feels relatively stable for now, but I really have trouble seeing how their tech services division is going to survive as AI decreases the cost to build software. Plus, tech services as part of TELUS Digital doesn't really make any sense long term. It's a contact center business with a bunch of people that randomly make expensive mobile apps? It seems to be making enough money for now to keep going, but I feel like that could change any moment.

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