Unlimited PTO and remote work, but challenging environment what do you expect from private equity. - Collections Specialist WorkWave Employee Review

This is an out with the old and in with the new story. Don’t believe everything you read from negative reviews. The companies new leadership is doing EXACTLY what should have been done over 5 years ago. If you’re a solid worker with talent and seasoned experience outside of WW you’ll fit in with the new first string team members. We are working on things that the past teams should have completed years ago and now it’s actually going to happen. That’s a comeback kid story for sure.

Based on my pros you can guess there are some folks who have been let go recently and some others who are left and have feelings about it. The cleaning out of the old and the wave of incoming new people is a pro not a con some people need to get with that program and perform or exit. Don’t let those bad attitudes stop you from joining, they can see themselves to the door as quickly as you can come fill their seat.

Fully remote work Work/life balance was always good and management was willing to be flexible Excellent benefits at the time

Once Kevin became the new CEO the company went downhill in terms of morale and culture. C-suite execs care only about making money at the cost of caring about its own people. Customers were unhappy, they could never get their sales rep on the phone due to all the turnover and the reps just generally being spread too thin. Finance department was a joke, forget ever getting someone to answer the phone. The software was always full of bugs and one update or new release would cause so much disruption it was an embarrassment. An overseas customer support team was hired in El Salvador that eventually took all of the American-based reps jobs. We were all let go as part of a mass layoff after being promised the overseas team was to augment us not replace us. A few good people there but overall very little transparency or trust and generally felt underappreciated, underpaid and devalued. Clear roles and how to move ahead are not an option. Toxic work environment. Would NOT recommend this company to anyone.