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Worldwide Flight Services

Engaged employer

Ticket Counters for British Airways - Customer Service Agent Worldwide Flight Services Employee Review

3.0
7 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Airport/airline experience as third-party w/ British Airways. Starting pay is $21/hr. Cross-cultural sensitivity. Ensure accurate completion of passenger documentation such as tickets , boarding passes, custom forms.. Monitor airport security checkpoints to ensure compliance w/ safety regulations. Assist w/ baggage check-in & tagging for passengers. Assist VIPS (celebrities) & boarding crew on plane sometimes. They say they have a point system but it seems that it’s not always followed. Good job if you need PT job especially while in school. Promised full time hours soon around March 2025 which will be assigned 2 flights: 4 hours each flight therefore 8 hours + 1 hour lunch break in between each assigned flight.

Cons

Part time which means only assigned 1 flight. It was said that full time hours availability in March 2025 possibly won’t be permanent. Each flight is about 4 hours each only. Therefore, 16 hours at the maximum will be required to work. Only partial benefits received due to position being part time. No full benefits available. No PTO, sick time off, vacation days, etc. High retention percentage. People come & go due to not receiving enough hours. It’s crazy once you arrive at gate during passenger onboarding process. Reporting lost bags/rush bags is boring.

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Worldwide Flight Services Response
1y
Thank you so much for taking the time to provide feedback. We’d love to learn more about your experience. Please email us at NAComms@wfs.aero.

Explore other reviews about Worldwide Flight Services

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I’m bring considered for a part time position at ALB I intervied with Brendan Schulte abd found him to be extremely professional! Thank you , James Morotti

Cons

None whatsoever. The company provides outstanding service and prides itself on that

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Worldwide Flight Services Response
2w
Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please email NAComms@wfs.aero.
3.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Daily pay is accessible and the work is chill

Cons

Sometimes you finish before your scheduled time or finish late

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Worldwide Flight Services Response
2d
Thank you for your feedback regarding scheduling concerns. Our employee schedules are directly dependent on airline flight activity, and when airlines reduce their flights, we are required to adjust our staffing accordingly. This operational reality was discussed as part of the expectations during your interview process. If you are experiencing specific hardships as a result, please speak with your supervisor to discuss potential accommodations. We value your dedication and contribution to our team, and for additional feedback, please reach out to us at NAComms@wfs.aero
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