Now that the dust has settled and I've had time to think about my short time with XLN, I feel like now would be a good time to leave an honest review, especially as the job I was doing is now a vacancy waiting to be filled. Make no mistake this is a sales role, in my training they didn't especially care about helping the customer, they just wanted us to get them onto new products and services. I was even told by one team leader that "customers are idiots, we can sell them anything" I honestly thought this was a disgraceful thing to say and really reflects this company's absolute contempt for customers.
I have fed back on this but as you can see by the replies XLN have left other people, and I quote "manager conduct and protection against customers, these are suggestions we haven't had before from employees" I appreciate much of this is saving face to keep up a good image but it's complete nonsense and can assure you they know about it and really couldn't care less.
The group that I started in was full of impressionable 18 year olds, for them to experience this level of neglect from an employer is damaging to them, for some of them it will have been their first jobs and the environment they were subject to is setting them up to fail in the long run. It was like wolf of wall street without the entertainment or charm.
XLN change policies far too often, I was there 9 days and didn't know what to think because what we had just been trained on changed the next day.
I found Many of their business practices to be incredibly unethical, when customers challenge you on these shady dealings you're given no support when they eventually want to speak to a manager. I was encouraged to lie to cover up many of the customers issues, managers also refuse to take calls, they much preferred gossiping and talking absolute nonsense while people Struggled on the phones.
They didn't really care too much about social distancing, during training they had us buddied up with people we barely knew sharing the same computer. They have placed some measures but they don't really work that well due to the size of the office. One gentleman was also coughing all the time and this was never questioned.
I would also like to point out the only reason they have a good trustpilot score is because they cherry pick who they send reviews to. It was encouraged to avoid sending them to customers who had issues with the products and services XLN offer.
I have worked in many of Sheffield's call centres and can honestly say this one is the worst. If you're thinking of joining do yourself a massive favour and go literally anywhere else.
No doubt I'll get the obligatory response from HR trying to save face, this company will never learn and would be better off being bought out by a much bigger company who actually knows how to treat staff and customers with respect.
