Great Culture, Great Teams, Awesome Product. - Account Manager Xero Employee Review

5.0
21 Aug 2015
Recommend
CEO approval
Business outlook

Pros

The best thing about working at Xero is that it is a product focused company. This dedication to creating a fantastic disruptive product makes working for Xero an exciting and life changing experience. Xero is a product that Accountants, Bookkeepers and Small Business people love. This has made my job as an account manager far more enjoyable and it allows me to help my partners improve their practices, rather than apologising for poor product. I can honestly saying applying for a job with Xero was the best career decision I ever made.

Cons

Xero is company that has grown very quickly and is attempting to grow on a global scale. At times change has been difficult and the expectations and responsibilities within the same role have changed so dramatically that it has become a completely different role. This forced me to grow and adapt within the role, but it did involve me letting go of my past expectations and instead going with the flow. Another thing I would say is that Xero is a company that has set the goal of disrupting not just the accounting industry, but also the small business sector. This involves a lot of hard work and goals are set very high – so someone considering applying for a role at Xero must be willing to put in the effort and work under pressure.

Explore other reviews about Xero

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and solid benefits

Cons

Could be a bit chaotic at times

1
1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Xero has a great product and a lot of very passionate employees who work very hard for their customers.

Cons

The executive leadership at Xero is creating a toxic, backstabbing culture that promotes yes-men at the expense of honest dialogue. It's impossible to make decisions at the company, and multiple rounds of layoffs are leaving all employees shell shocked and fearful. Marketing teams are under-resourced while more demands are constantly being placed on teams to do more. When constraints are communicated, employees are blamed for them, rather that listened to. Multiple colleagues have said the same thing. Additionally, management has instituted a 'rank and yank' policy where everyone is graded on a forced curve, where the bottom quarter are immediately put on a PIP.

5
See reviews by: Helpful|Rating|Date|All