Disappointed to see that somethings never change... - Customer Support Specialist YAPI Employee Review

Thank you for taking the time to share your experience at Yapi. We value all feedback as it helps us improve our workplace environment. Since your departure, we've made significant changes to our team, hiring practices, organizational structure, and company culture. Regarding your concerns about the tech support team, building a strong, capable team is an ongoing process. We are proud of our technical support team, who now possess the specialized knowledge and skills to support our product effectively and contribute to quality assurance efforts. Our recruitment process has also evolved. The 'two-at-a-time' hiring approach you mentioned has not been used since early '20. We now focus on hiring candidates who not only have the right skills but also align with our company culture. We are especially concerned about your comments regarding company culture. We are committed to fostering an environment of respect, transparency, and collaboration. If there were instances where employees felt pressured or uncomfortable in the past, we deeply regret that. We are actively working to ensure that our culture remains supportive, authentic, and aligned with our values. Additionally, our organizational structure has undergone significant changes since your time with us. In '20, we partnered with an investment firm and welcomed new senior leadership. This partnership has allowed us to raise standards and provide leadership training, ensuring our leadership team treats all employees with the utmost respect. Thank you again for your feedback. We are committed to continuous improvement and hope to provide a better experience for our current and future team members.