Call Center: Leasing customer service agent - Anonymous employee Yardi Systems Employee Review

1.0
21 Jan 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very friendly and helpful employees (not including management)

Cons

I was hired on at Yardi expecting to attend the full three week training program for the company, in hopes to eventually become a permanent, full-time employee. Almost immediately during the training course we collectively began to notice the instructor singling out certain trainees during the classroom training. After less than a week at the company (classroom training alone, as well as less than a day of being dropped into live calls that were monitored by the clients with only basic classroom note taking and minimal information), other trainees began disappearing one by one, starting with those who had consistently been singled out by the trainer (for reference, if you missed one day of the training course, no matter the reason, you would be automatically terminated). Only one week into training I was laid off out of the blue by phone call directly after the end of my shift. When I tried to contact Yardi to discover why I had been laid off, they refused to give a reason for my termination and I was informed that I was not allowed to make any contact with the company (not even to reach out in attempt to retrieve my things that were left in my office). I later discovered from a former coworker that each day more people mysteriously disappeared, until she herself was laid off without reason as well. The lack of basic professionalism that I experienced at Yardi was astounding; I would not recommend employment at Yardi to anyone.

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Yardi Systems Response
6y
Employees in the Call Center often start out as temporary employees from a Temp agency. By the nature of the employment relationship, the assignment may end at any time and for any reason. We appreciate all who express an interest in joining the company and wish you the very best of luck in your future endeavors.

Explore other reviews about Yardi Systems

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, support, and growth

Cons

Low compensation compared to market average

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Yardi Systems Response
1mo
Thank you for the review! We are glad to hear that you enjoy our fun and dynamic culture, the growth opportunities as well as your supportive team! We strive to remain and employer of choice with competitive pay practices and robust benefits offerings, but we appreciate your input.
1.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Time off when you're able to get it.

Cons

If you are a high performer, be prepared to take on the workload of others. The company does not consistently hold underperformers accountable, which often leaves stronger employees constantly cleaning up the gaps. Hard workers tend to get burned out quickly. Work life balance is a significant challenge. It’s common to work through vacations, as you are expected to find coverage for your responsibilities while you’re away and reliable coverage is difficult to secure. This can create added stress both before and during time off. Overall, the environment may be manageable for someone who prefers a slower pace, but overachievers should be aware that their workload will expand without additional support. What is the most stressful part about working at the company? Lack of accountability for underperformers, which leaves high performers constantly left to fix their mistakes.

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