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ZOO Digital Group

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Outsourcing Jobs Without Transparency - Anonymous, Head Office ZOO Digital Group Employee Review

2.0
26 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Main pro (basically only reason why I am still working here) is the flexibility and possibility to work remotely. Colleagues are nice, too bad nobody wants to go to the office anymore because we are so fed up with everything.

Cons

The company is clearly outsourcing jobs to India without explicitly saying they are. Over the course of one year, they have completely dismantled the UK and US Tech Teams whilst simultaneously (and secretly: those jobs were not advertised on the company's website!!) hiring staff in India for those same roles. We are constantly being told that the company is following a "follow the sun" strategy where we aim to have 24 hours coverage across different time-zones. Well, we now have 0 Tech coverage in UK and US, and 24hours coverage in India, as they got rid of all of the experienced (and more expensive) staff in the UK and US and hired inexperienced (and cheap) staff in India to work night-shifts there. .Company will deny this is what they are doing, but one has to wonder how long until other Production Teams will get the same treatment? In addition to this: no pay reviews in two years, virtually no hope of getting one soon, forget about promotions, experienced and faithful staff not valued in any way (not even free pizza...)

Explore other reviews about ZOO Digital Group

5.0
5 May 2024
Recommend
CEO approval
Business outlook

Pros

- Little to no micromanagement - Chance to move upwards - Friendly coworkers - Respectful management

Cons

- Selfish executives - Wasteful spending - Long hours

4.0
22 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Zoo excels at providing flexible hours, remote work, good management, and efficient proprietary systems/platforms. I feel sufficiently supported when I work here. It's a nice place to work if you can land a job here.

Cons

Industry disruptions have caused uncertainty in its future and Zoo is, unfortunately, not immune from that. Also, pay is not that great.

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ZOO Digital Group Response
6mo
Thank you for sharing your feedback and for your long service with ZOO. We’re glad to hear that the flexibility, remote working options, supportive management, and our platforms have contributed positively to your experience. You’re right that the wider industry continues to face uncertainty, and we recognise how that affects confidence in the future. Pay has also been a challenge during this period, and while constraints have been driven by market conditions, we know it’s an important area to address as stability returns. We appreciate you taking the time to share your thoughts.
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