Pros
good team that are willing to support eachother
Cons
If i could give 0 stars I would. Leadership lacks clear direction and long-term strategy. Decisions often feel impulsive, poorly thought through or reactionary rather than planned. There is a strong culture of micromanagement, yet expectations remain vague and constantly shifting. You’re held accountable for outcomes without being given the tools, authority or clarity to succeed. Communication from management is inconsistent and at times opaque. Important changes are rolled out without adequate consultation, creating confusion and avoidable stress. Employee feedback feels performative. Concerns are heard but are not acted on in a meaningful way. Workloads can be excessive, particularly in support-facing roles, with little regard for sustainability or burnout. Especially asking team member to record everything they do, and explain why they spent extra time on certain tickets, trust has gone to 0. Morale suffers due to constant operational pressure and a lack of genuine recognition for effort. No benefits, no bonuses. There is a noticeable disconnect between leadership and frontline staff, those making decisions don’t always seem to understand the day-to-day realities of the role. Customer success manager is completely disconnected from the team and acts as higher management rather than support and the voice for the team, its her way or no way, if you voice your opinion the manager claims you are being threatening. This creates an environment where team members are afraid to say anything. Processes and priorities shift frequently, often without proper planning, which creates instability and frustration. Career progression is unclear and secondary to immediate business demands. Development conversations don’t always translate into tangible growth opportunities. Management used to be a lot better, it was all about working in a trust based environment and reaching out for support when needed,