Zapier is underperforming when it comes to Diversity, Equity, and Inclusion. - Support Team Lead Zapier Employee Review

Wade from Zapier here. I’m sorry that you experienced this at Zapier and thank you for bringing this to our attention. I agree that we have more work to do around Diversity, Inclusion, Equity, and Belonging (DIBE). We want all of our teammates to have growth opportunities at Zapier, regardless of their background, circumstance, identity, or experience level. We want everyone to have the opportunity to progress under a consistent career growth framework, and prove that everyone, no matter what they do, can have an impact here. We care about making Zapier a diverse and inclusive work environment, which is why we are building a DIBE program over the next 10 years. We hired a Head of Diversity to bring our plan to life because we want to make lasting change while advancing our mission to democratize automation. We know that progress doesn't happen overnight. It's the result of effort that takes place day-after-day, week-after-week, month-after-month, and year-after-year. We’re transparent about the progress we’ve made over the years in a public Diversity and Inclusion changelog (https://zapier.com/jobs/working-on-diversity-and-inclusivity/) and in the past year we’ve added to these efforts. We sponsor employee resource groups (ERGs), educating our employees about social justice issues, and launching paid partnerships with BIPOC organizations to hire more candidates from underrepresented groups. We'll keep working hard to ensure folks have equal access to progress no matter their background. I care deeply about investing in our people. We’ve built an incredible Learning & Development team who help our teammates prepare for management, and run regular management training courses on hiring and running effective teams. We know there’s always room for improvement, which is why we hire leadership coaches for our managers. Managers are encouraged to give and receive feedback, and are held accountable for not only the team’s results, but also their team's engagement. Thank you again for the feedback. In part because of feedback like yours we’re in the process of hiring a Chief People Officer to help us improve our framework for building a world class organization. Lots of people work hard to make Zapier a great workplace, and whenever we fall short, we’re committed to learning from those experiences.