Heed the reviews, stay away from this toxic company - Anonymous employee Zayo Employee Review

1.0
14 Jun 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you work in one of the Denver offices you can have a great time while the rest of the company works.

Cons

- RSU in lieu of base cash - RSUs are granted each quarter, but are not yours nor vested until 12 to 15 months later, if you are a regular employee - Low base pay - No merit pay raises - No cost of living raises - If promoted and granted a salary increase, it will be back dated when or if given at all, several have had their raises pulled - CEO touts 20 to 25% of the company gets promoted quarterly, however these either don't get additional base pay or are the same people who promoted in previous quarters or cross promoted into other departments - Under powered support and engineering teams - Single threaded NOCs - Little to no training - No competent documentation, in-house created and left to become stale and out-dated - No organization to Documentation or a library of searchable documentation, its all in Salesforce, somewhere - Broken and outdated procedures - 401k contribution only paid annually, leave before Zayo has paid its contribution into the fund and you get 0% of the employer match - Self funded health insurance, costly for the younger healthy employees and higher co-pays for all employees. - No additional low cost life insurance outside of the company 50k policy - Acquisitions with plans to terminate employees without fully understanding the new company and then scrambling to re-hire or back fill - Low morale outside of Denver - Talent retention problems - Very new HR department suffering after years of subletting some HR duties to ADC "the payroll company" - Layoffs followed by New Hires duplicating other groups to keep business units separate - Survey and Survey responses that go un-answered, or receive tweaks to ignore common employee complaints - Negative reprisal at every level - Organizational Units which have only served to destroy each other unit's morale, caring, or undermine competencies - Musical Chair Management - 10 different supervisors, managers, or VP's in 2 years

Explore other reviews about Zayo

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Remote work. Transparent with good culture & leadership. Solid infrastructure.

Cons

Nothing to report at the moment.

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent sales enablement, tools, and internal support. Leadership has done a good job creating an environment where Enterprise Account Executives can focus on selling instead of getting bogged down by administrative tasks. CRM data is clean, processes are organized, and responsibilities between Sales, Customer Success, and Account Management are clearly defined. It’s refreshing to work for a company that invests in the systems and structure needed to help its sales teams succeed.

Cons

Ongoing integration efforts following the Crown Castle Fiber acquisition mean some processes and systems are still evolving. As with most enterprise sales roles, building pipeline requires significant self-sourcing and prospecting across a large territory. The product portfolio is extensive, which creates a bit of a learning curve for new hires but also provides opportunities to solve complex customer challenges.

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