Zazzle Doesn't Deliver - Customer Support Representative Zazzle Employee Review

First and foremost, Zazzle is a company that's all about people...our employees, our customers, our sellers and our partners.' - This is the first thing Zazzle describe themselves as and this is the first of many false claims this company makes. Zazzle hire well educated, capable people with college & master degrees but insist on treating staff like they are at school. 'Growth' is one of the many vague buzz words thrown around at Zazzle. The reality is that Zazzle aren't back-filling the spaces of the many talented people who got fed up and left. Extra tasks are used as a way to retain staff, when in fact no extra time or, more importantly pay is given for these. On more than one occasion Zazzle were haemorrhaging staff and did nothing to prevent this. Instead management told staff they were, I quote 'all replaceable'. Feedback is encouraged but from personal experience it was either held against you or ignored ( the rare time it would be implemented, months later and management would claim it was their idea). Communication is the biggest issue for Zazzle. Changes that have a direct impact on the work life of staff were made on a regular basis and often weren't communicated in an effective way. Most changes weren't consistent or contextualised. The company suffers from a lack of understanding of it's own technology and operating systems to the point that its own management are unable to train staff effectively. CS agents are left to fend for themselves because most of their ill-equipped managers don't actually know how to answer their questions. Overall, working at Zazzle was a tremendously underwhelming experience.