Feels good to work for the best - Customer Success Manager (CSM) ZoomInfo Employee Review

5.0
25 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Upward Mobility: Truly unlimited. Those who work hard, take good care of their customers, and hit their metrics get promoted all the time into new teams, leadership roles, and new roles that haven't even been dreamed up yet for those who are techier/more creative. Culture: I have been remote for most of my time working here, and feel close with people I've never met in person thanks to our Slack conversations, generally collaborative nature, our smaller Slack groups (lots of DEA-focused groups as well as random interest groups #garden_zoomies - I see you.), and all the virtual events our team runs. Pay: Way better than I knew was possible. There are CSMs who make six figures. Never Boring: We're growing, acquiring, and evolving every day. If you feel the need for sameness and extreme consistency, don't apply, but if you're at all energized by newness and opportunity, you will absolutely thrive here. Best-in-Class: I've worked for a lot of second tier companies, and it feels like you're always having to spin objections. I love that I can dive into a call with a new customer and have my clients already love the platform because our reputation precedes us and our platform is user friendly.

Cons

We're a newly public company in SaaS who is positioned to continue a string of acquisitions, so processes and tools are always changing, and the workload isn't light. Management cares about these things and is actively working to hire so that we can lighten workloads, and we have an incredible enablement team internally who holds regular (multiple a week) training sessions on new tools and best practices. As much as tech can be overwhelming, we're still set up for success thanks to people like Karen Taylor. With a bit of a heavy workload, I would say my weeks still generally average at 45 hours, and it's very engaging work, so it's not bad comparatively.

avatar
ZoomInfo Response
4y
Thank you for taking the time to share your feedback on what it’s like to work at ZoomInfo. We pride ourselves on our culture, and how it helps to benefit our employees and customers through our rapid growth, internal mobility, and excellent products and customer service. ZoomInfo is a company filled with hard-working colleagues and is actively hiring to help lighten their workloads. We also seek out the best in management to ensure our culture and business continue to thrive. We understand that the best way to serve our customers is to empower our employees; we’re happy to hear that your experience reflected that. If you would like to provide additional feedback or suggestions, please send them to hrfeedback@zoominfo.com. – The ZoomInfo Employee Experience Team

Explore other reviews about ZoomInfo

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

See reviews by: Helpful|Rating|Date|All