Empowering place to work - Customer Onboarding Manager ZoomInfo Employee Review

5.0
12 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Expectations from leadership are very clear - knowing what targets we need to hit helps me know how hard to hustle and when. On top of that, we're given the tools we need to succeed. At the end of the day when I send my closing report to my supervisor, she usually responds with, "Get gone!" It helps me know that I'm cheered on and celebrated for what I brought to the table - and I'm not left wondering if my manager thinks I shouldn't be leaving work yet, or that I should be pushing harder. Also, this is a company that doesn't just talk about inclusion as an ideal - there are very concrete ways that I feel I am able to show up fully in my intersecting identities. It's not just talked about top-down - it's also embodied through hiring practices and what is and isn't okay for colleagues to say to each other. Also the benefits are UNREAL. I feel actively advocated for by HR and how hard they work to get us the best resources and insurance plans. One of the other things I really appreciate is how transparent I feel like my leadership team is. They've communicated changes as soon as they know them, even if it means they don't have the nitty gritty details for us. I appreciate being looped in for the process and not just when decisions are final. It builds a culture of trust.

Cons

The hustle is real. When you're on, you're really on. Sometimes the blackout dates mean that you can't take the unlimited PTO when you would most want to (depending on what team you're on). Despite this, when I close my computer at 5pm, I don't think about work until the next morning. I've never worked a night or a weekend, and the work life balance is absolutely possible to achieve. I also haven't been denied a single PTO request since I started working here, which is wild.

Explore other reviews about ZoomInfo

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
1d
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

2
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ZoomInfo Response
1d
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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