Horrible sales culture! - Enterprise Account Executive ZoomInfo Employee Review

2.0
18 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Great product. Well-known brand. Alway's rounding out the solution. Customers like us.

Cons

First of all. I am a producer that came in at 132% of plan last half. So this isn't from some disgruntled AM or AE. Just someone who recognizes the horrible culture and wont be here long as a result. If you enjoy "1990's boiler room style" sales culture than this place is for you. It starts at the top from their COO (Chris) all the way down the chain. Daily team meetings to review pipeline. Every opportunity is dissected and they come down on you if you dont have a plan to overcome any risk. No coaching from managers or VP's. They just get frustrated when deals slip and say things like "What are we doing here?!", etc. Everyone feels like they're walking on eggshells, even when you're hitting your number. They'd don't hesitate to let people go for the dumbest reasons - you're always at risk of being fired. Also, Sr Exec's meet monthly to approve commission payouts on any meaningful/large deals that were closed. They will find any and all reasons not to pay you on it. If you close a whale that is over half your quota, don't count on getting paid what you thought. You'll only get paid a fraction of it. Any meaningful deal that senior leadership helped push over the finish line due to connections or relationships, nope you wont get fully paid. In the variable comp plan it says in the fine print that they have the right to pay you less on any deal that is over half your quote or that was supported at the executive level. Also, they do not drink their own koolaid. We sell on boosting efficiency and taking a dat-driven approach to selling, but we do not do it. Our Saleforce is a mess, everyone works off multiple spreadsheets, it takes time to fill in data gaps, etc. You'll have more internal meetings and spend more time filling out spreadsheets, Qualification trackers, etc then you will in front of customers.

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ZoomInfo Response
2y
Hi, we appreciate the time you took to share your experience at ZI. No one is always at risk of being fired here. We care about our employees and are constantly evaluating the organization, ensuring that we have the right people in the right roles to drive our long-term growth and success. We also have open lines of communication to share opinions and concerns, like our recent engagement survey which we will be reporting back on soon. And as Henry shared during the All Hands meeting our products succeed when they are best-in-class, easy-to-use, easy-to-administer, and easy-to-buy. And importantly, we set quota targets that we believe are achievable. We encourage you to share frustrations directly with your HRBP so that we can offer meaningful solutions and prepare our managers with the best guidance for their teams to thrive.

Explore other reviews about ZoomInfo

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has genuinely been unlike any organization I have worked for in my career, and I say that as someone who has seen a lot of workplace cultures up close. It is literally my job. From day one, I was given full autonomy to run my desk with agency and ownership. There is no micromanagement here. If you are a subject matter expert in your field, senior leaders will actually defer to you, listen to you, and trust your judgment. That kind of partnership w/ hiring managers is rare, and it makes a real difference in how you show up every day. The peer support has been unmatched. There is no gatekeeping, no withholding of information, no politics around getting ahead. My colleagues genuinely want to see each other succeed. It is a true "rising tide lifts all boats" culture. When one person wins, we all win. The environment is supportive, encouraging, and welcoming in a way I have not experienced anywhere else. What also sets ZoomInfo apart is the investment senior leadership makes in equipping their teams for success. We are given the tools and tech stack needed to do our jobs at the highest level and there is absolutely no skimping here. The sky truly is the limit when it comes to learning, growing, and leveraging technology that empowers you to do a stellar job. Whether you are in sales, engineering, or talent acquisition, you will have access to best-in-class resources that amplify your impact from day one. Beyond the people and the tools, ZoomInfo is a company with a clear mission and the momentum to back it up. As someone in Talent Acquisition, I see firsthand the quality of people this company attracts and the genuine excitement candidates feel when they learn about the role and the culture. That says everything. When your own candidates are energized before they even join, you know you are working somewhere special. If you are wired for ownership, thrive in a high-energy environment, and want to work alongside people who genuinely want to see you succeed, ZoomInfo is your place. Here, you do not just contribute. You make things happen, fast.

Cons

The pace is fast and the expectations are high, but for the right person, that is a feature, not a bug. If you prefer a slower, more structured environment, this may take some adjustment. Come ready to own your work and move with purpose.

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ZoomInfo Response
16h
Thank you for taking the time to share such detailed and thoughtful feedback. It means a lot to me personally to hear that your experience at ZoomInfo has stood out so positively, especially given your background in Talent Acquisition. Your comments about autonomy, trust, and partnership with leadership are particularly meaningful. We work hard to create an environment where experts are empowered to lead, contribute, and make decisions with confidence, so it’s incredibly rewarding to hear that reflected in your day-to-day experience. We also deeply appreciate your perspective on the collaborative culture you’ve experienced across teams. The idea that people genuinely want to help each other succeed is something we care deeply about protecting as we continue to grow. It’s also great to hear your recognition of the investment we make in people, technology, and development. We believe giving teams access to strong tools, resources, and opportunities to grow is essential to helping people do their best work and build meaningful careers here. Thank you as well for calling out the pace and expectations with honesty and balance. ZoomInfo is a fast-moving environment, and we know that energy is what motivates many of the people who thrive here. We’re grateful for everything you’ve contributed and for the role you play in shaping the experience for both employees and candidates alike. – Michelle Milner, ZoomInfo SVP of HR
5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
18h
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
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