4 Managers in 1.5 years - Sales Development Representative (SDR) ZoomInfo Employee Review

1.0
5 Feb 2024
Recommend
CEO approval
Business outlook

Pros

You have the chance to get promoted from within

Cons

Lots, not sure where to begin on this one. On paper ZI seems like the place you'd want to work, but I highly recommend you start your journey elsewhere. When I first joined ZI, I was promised unlimited PTO, and a large stake in RSU's well fast forward to the vesting cycle and those RSU's are worth about 65% less then when I got them...... Also FYI unlimited PTO is no longer an option at ZI. Read the 1 star reviews they're 99% are accurate. The best way to describe Zoominfo is a toxic relationship, but you don't know you're in one until it's too late. Constant feeling of pressure, constant micro managing, constant meetings about how we need to increase our numbers. Felt like a slave driver rather than someone who is appreciated for the work. . People are literally SCARED to take vacation because they wont hit their numbers. This is not a work environment you want to be a part of. On my team alone I had 4 managers in 1.5 years and many new SDR's so a very high turn over rate.... that's for a reason. Quota is always changing as well. Mgmt does not care about you at all, you're just a number. Work life balance is terrible as well. Don't even try to get an increase in your base pay, they will not do anything and will keep telling you new excuses as to why they can't give you a raise. 3 years in I have asked management many times, and get the run around always.

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ZoomInfo Response
2y
Thanks for spending the time to leave a review. We wanted to clarify on our front-loaded PTO policy for SDRs, which aligns with industry trends and best practices. By providing a bank of PTO hours within a calendar year, we aim to encourage a culture where you feel empowered and comfortable taking the time off. The decision to implement these changes is rooted in our commitment to enhance and streamline ZoomInfo's operational processes and not to punish our hard-working employees. Should you have any ideas to share to improve please reach out confidentially to your Human Resources Business Partner to talk through your concerns.

Explore other reviews about ZoomInfo

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
20h
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

2
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ZoomInfo Response
20h
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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