Pros
I was employed and receiving a salary
Cons
My experience at Zopa was not a pleasant experience and that has what has been the reality for most of the employees within the business. There are talented and hardworking people across the business, and some teams genuinely care about both customer outcomes and employee development. However, from my perspective, there were also challenges around consistency in leadership support, performance management, and how operational realities were understood across different functions. I would strongly encourage prospective candidates to ask detailed questions during the interview process about: how performance is measured how support functions are valued leadership stability workload expectations how concerns or feedback are handled internally I would also encourage candidates to read reviews critically and look at longer-term patterns across departments rather than relying solely on recent headline ratings. Experiences can vary significantly depending on team, reporting line, and timing, and some highly positive reviews did not align with what I personally observed during my time there. For some people and teams, the company may still offer valuable opportunities, but I believe it is important that candidates carry out thorough due diligence before joining. The outstanding reviews here, seem to pop up as soon as a negative review is posted.
