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      Could be better - GCX Risk Teammate II - E2m eBay Employee Review

      2.0
      21 Sept 2020
      Gcx risk teammate ii - e2m
      Recommend
      CEO approval
      Business outlook

      Pros

      They pay pretty well for a basic call center job. eBay does do good things for their employees. It is generally a good company.

      Cons

      The leads and coaches are horrible. You are basically on your own to figure stuff out. Training is decent, but when you are actually taking calls you can't get the same support. It is disheartening when you want to be a good employee, and you have to ask the same question multiple times to multiple people. It is about stats and not helping the customers. Honestly ridiculous.

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      eBay Response
      5y
      We're grateful for your time to leave this review. Sorry to hear about the experiences that you've felt with your leads and coaches. You've provided great advice on how eBay can improve and if you'd like to share additional insight, please don't hesitate to email glassdoorfeedback@ebay.com.

      Explore other reviews about eBay

      5.0
      28 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and beneifts and the overall work experience

      Cons

      None at this time it’s been great

      3.0
      20 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

      Cons

      1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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