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      Managed Payments - Customer Service Representative eBay Employee Review

      2.0
      20 Nov 2020
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are nice and pay is great

      Cons

      Training was lacking and chaotic. The job is also very high stress and we're suppose to spend our own time, off the clock, every day, setting up our at home work station, tools, and stay on top of emails. eBay claims to be "people centric", but that has not been my experience. I feel more neglected and rushed to take as many calls as quickly as possible.

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      eBay Response
      5y
      Howdy and thank you for this review. We're happy that you've been able to enjoy our benefits and compensation - those teams work tirelessly to ensure that you and other members of our community are taken care of. Sorry to hear about the frustrations that you've felt with load management and availability of leaders. We'll pass this information along, but if you have anything else you'd like to share, please email glassdoorfeedback@ebay.com.

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      5.0
      17 May 2026
      Group product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      good culture friendly people and good benefits

      Cons

      leadership direction politics tenured individuals who do not change their ways of working

      3.0
      20 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

      Cons

      1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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