Silenced - Customer Service Representative eBay Employee Review

1.0
26 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Comparatively not awful for the industry.

Cons

Management repeats the same mistakes and refuses to listen to it's employees when we voice concerns. In fact when we voice our opinions we're told not to speak about it or complain unless it's to our TL where you are then bullied into silence lest you lose your job. There is also little to no upper movement available, don't ever expect to move anywhere but laterally so they can pile more work on you from cross training and lay off more people.

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5.0
13 Jan 2026
Recommend
CEO approval
Business outlook

Pros

People, decent benefits, focus on customer

Cons

Anything that is typical with a large enterprise company

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

Cons

1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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