Don't get invested, they won't in you. - Designer eHealth Employee Review

1.0
8 Jan 2019
Recommend
CEO approval
Business outlook

Pros

The goal of the product, to help people find the right health insurance plan and provider for their needs, is very respectable.

Cons

Regular "pivots" by management often mean that the work you've invested in becomes meaningless without warning. Many of the higher ups seem so overwhelmed with work that often projects, people, etc. will fall through the large cracks. This is just the price of doing business. There was a moment during the Obama administration when it appeared that eHealth would become a major player in connecting people to health insurance. However, that all fell apart as Obamacare suffered its own problems. The company has been in a downward spiral with no clear direction out. eHealth has been in a steady decline for years, and management's poor communication and handling of its employees causes the remaining few to flee a sinking ship. The design department lost both its director and most senior designer about 7 months ago, with a steady stream of followers since, as management has failed magnificently to either find new design leadership or communicate plans for the future with current employees. While some tried to see management's approach as merely oblivious and neglectful, most have now decided that it is purposefully meant to encourage the old guard to quit in order to avoid paying severance. Since about 70% of the design team has now left, my advice to any new hires would be to keep your resume up to date, as you may need it again soon!

Explore other reviews about eHealth

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, competitive pay, winning culture

Cons

Nothing comes to mind here

1.0
20 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

eHealth RevOps offers a fast-paced environment with strong exposure to healthcare operations, commissions, and cross-functional collaboration. The work is meaningful and provides opportunities to build analytical, problem-solving, and process improvement skills. Teams are generally supportive, and there are opportunities to learn from peers with deep industry knowledge. The role provides hands-on experience with complex data, audits, and reconciliation processes, which is valuable for strengthening both operational and financial skill sets.

Cons

Leadership is a significant challenge. The Senior Director’s approach tends to be highly hands-on, which can limit autonomy and make it difficult for employees to feel fully trusted or supported in their roles. The environment can feel high-pressure rather than growth-oriented. At the Senior Manager level, there are concerns around consistency, professionalism, and fairness. Communication style can come across as overly direct or discouraging at times, and there are perceptions of favoritism that impact team morale and overall engagement. There are also gaps in leadership presence and support. 1:1 meetings are frequently canceled, and team members often need to rely on other leaders for guidance. While tracking and reporting are maintained, there is limited hands-on support, coaching, and clear direction for the team. Training is another challenge. Onboarding often relies on current employees who are expected to maintain their full workload, creating a high-pressure environment with little room for error. This makes it difficult for new hires to ramp up effectively and confidently. Overall, these factors can make it challenging for employees to feel supported, develop professionally, and operate with clarity and confidence.

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