Great people, poor staffing - Call Center Representative i247 Group Employee Review

4.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Majority of staff are lovely, great local connections, good benefits — genuinely love the job and love learning more about the sector.

Cons

Constant understaffing and ignorance of certain teams. QA is so strict it’s easy to get frustrated and burnt out by trying to give good customer service while meeting all the marks they deem necessary. Massive level of disconnect between people making decisions and those who have to deal with those decisions.

Explore other reviews about i247 Group

1.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Absolutely nothing positives comes to mind. Just a revolving door

Cons

The pay, workload and culture are all what make this an awful place to work. There's a reason why they are constantly recruiting not just for entry level roles, but also leadership roles.

3.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Paid work events, minimum wage

Cons

Long hours, draining, minimum wage

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