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      iCIMS

      Engaged employer

      iCIMS reviews

      Not a great place to work - Customer Success Manager iCIMS Employee Review

      1.0
      19 Mar 2022
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Ability to work from home

      Cons

      Chaotic culture Promotions to management roles without training CEO lost touch with reality Burned out people with stressed teams Building more products when existing ones are broken Managers not supported by execs Focus on revenue over caring for people

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      2.0
      1 Jun 2026
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      My team was very committed to our customers and very collaborative with each other. Everyone was kind to each other, and historically there had been opportunities for mentorship and career development.

      Cons

      Unclear expectations from leadership. We always felt like we were trying to play catch up with how things were changing. We also always felt like we were underpaid.

      1
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