Pros
Salary is paid twice a month, and the total payout may be higher than what some previous reviews suggested.
SME environment where employees may gain exposure to multiple responsibilities and functions.
Employees are generally hardworking and committed despite operational challenges.
Cons
Salary payment structure (twice monthly) was not clearly communicated upfront and may make personal financial planning difficult for some employees.
Work scope is very broad and often extends beyond the official job role, with many ad-hoc tasks assigned regardless of responsibility.
Frequent shifting priorities, where everything is treated as urgent while expectations remain for speed and zero mistakes.
Lack of proper processes and documentation due to high staff turnover and poor handover practices. Important information is often unavailable or difficult to locate.
Poor coordination between Finance and Operations. Key contract details and workload information are not shared with Operations, making it difficult for teams to plan or respond when management requests updates.
Efforts to build shared systems and improve processes require significant pushing but often receive limited support, resulting in duplicated work.
High stress environment with frequent blame and criticism when issues arise.
Unprofessional communication practices, including calls during lunch breaks or non-working hours over matters already explained in emails.
Some incidents of internal issues being escalated to clients directly, which may affect company credibility.
Due to workload and stress levels, sick leave rates appear relatively high, possibly reflecting employee burnout.