Pros
- Home office
Cannot say anything else
Cons
- Salary range for customer service is the same regardless of tenure: 15€ when you start, 16€ after probation and finally 17€ after the first year and forever.
- No inflation bonus.
- No 13th salary.
- No benefits (Elements gym discount only).
- No possibility of career growth.
- Ridiculous micromanagement, specially since fully remote was decided. 101 of how NOT do to remote working!
- Extremely monotonous.
- Salary is just terrible. Needed to say it one more time.
- Just check the reviews in all platforms for all the websites they have. Mirror that to the working environment and conditions.
- Team leads gossip about colleagues with too many sick leaves, you need to have a medical receipt since day one of sickness.
- Honest feedback is discouraged. Team leaders admitted in a general meeting that stakeholders had asked them to stop doing performance reviews because it didn't matter, and they continued to do them! just to make us feel that things could change - meaning they really don't care about customer service staff. Also, a complete waste of time and disrespect to have these performance reviews where working conditions are discussed to find better solutions and then realise it is all a front.
- Human resources is just one person and it's only there to serve managers.
The learning experience primarily involves understanding how an established company can exploit customers and, unfortunately, repeat this pattern across continents.