Challenging work with great perks, but poor support - Anonymous employee itsu Employee Review

3.0
30 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fast paced, great free food, some amazing and lovely people to get through the hard times, keeps you challenged and developing. Amazing socials and good rewards for doing well, eg. Trip to Japan for employees of the year. Good bonus.

Cons

No room for promotion due to structure, pay lags behind market (as other reviews say) and talented people often do not pass probation as are not given good support. High blame culture & micromanagement, particularly in the sales team. A full review of pay structure is needed - the business is now at a size where formal bands should be introduced. Not much in the way of understanding people have a life outside of work - quite inflexible WFH policy and encouragement to come in when sick (or take the day off- not flex to WFH). Nowhere to go to have lunch anymore so you have to sit at your desk.

Explore other reviews about itsu

5.0
13 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Flexibility and work life balance and have more opportunities

Cons

Needs to review the pay and bonus other than that nothing else.

avatar
itsu Response
3y
Hello! Thank you so much for taking the time to review your employment experience. We wish you a great week. The its'us team
4.0
10 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Very good, can be very easy after the rush

Cons

Tiring, a lot of walking around

avatar
itsu Response
1y
Hello! Thank you so much for taking the time to review your employment experience. It's great to hear you are enjoying working at itsu! We wish you a great week! Arianna People Partner
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