Helping Clients While Failing Employees - Customer Success myGwork Employee Review

A small number of genuinely dedicated colleagues who joined believing in the company’s DEI mission and who try to do good work. The client portfolio includes organisations that sincerely care about diversity and inclusion, and working with them can be rewarding and meaningful. The role can be interesting in theory, with opportunities to see real impact at client level.

In my experience, the leadership culture was highly controlling and unsupportive. Senior managers often adopted a micromanaging style, and feedback was frequently framed in a critical rather than developmental way. Meetings were often called at very short notice with no agenda, and employees were expected to attend immediately regardless of workload. Constructive feedback or new ideas were not always well received. Some staff who questioned decisions or sought clarity appeared to be marginalised rather than supported. Praise or positive recognition was rare, and when results were achieved, staff were often reminded that this was simply “doing the job.” The culture at best felt inconsistent with the company’s external messaging on inclusion and wellbeing. I observed behaviour that left some employees feeling excluded, undervalued, or uncomfortable. There was no structured onboarding or clear professional development support. In my view, the company placed greater emphasis on loyalty to leadership than on competence or collaboration. The experience had a lasting impact on my confidence and mental health. It took me more than a year after leaving to feel ready to re-enter the job market. Caution: a particularly critical review appeared on Glassdoor describing similar issues sometime last year. Shortly afterwards, a series of very positive reviews were posted. I cannot confirm whether this was organised or coincidental, but prospective applicants may wish to read a broad range of reviews and form their own view. Final Note: It took me over a year after leaving to write this review because of how deeply the experience affected my wellbeing. I am sharing it now in the hope that it provides a balanced but honest picture for everyone.

Working at myGwork has been such a rewarding experience! The inclusive vibe here is amazing – everyone is so welcoming, and it’s genuinely a place where diversity is celebrated. It feels great to be part of a team that’s making a real impact on workplace equality around the world. The work culture is absolutely brilliant – supportive, collaborative, and full of positive energy. One thing I love is the endless opportunities for growth. Whether it’s learning something new, building your network, or taking that next career step, there’s always something to keep you moving forward. Plus, the culture is so forward-thinking – it’s a mix of tech-savvy innovation and genuine social progress, which makes the work feel exciting and meaningful. Oh, and the flexible working options? Such a lifesaver for keeping that work-life balance in check.

If I had to pick a "con," it’s that there’s so much going on, it’s easy to feel spoiled for choice. But honestly, that just means there’s always something new to dive into – definitely not a bad thing!