Pros
Friendly structured working environment, I was there 13 years and 8 months and in this time I gained valuable knowledge and experience in working with customers and resolving a whole range of issues within the energy industry, I learned the techniques in dealing with irate customers logging dealing with and resolving complaints, working well within a team and as an individual hitting targets set by the company which I worked to the best of my ability to achieve and I very rarely failed to meet them, if I did struggle there was always a great support network of advice and support to turn failure around and achieve success. I also got my City and Guilds Level 3 in Energy Awareness as for the last 2 year of my employment I was and Energy Efficiency Specialist and giving advice to customers on saving money and how to do it was my main role and working with the most vulnerable customers also to apply for grants and discounts they were entitled to through either there age disability or benefits they received.
Cons
The downside for myself was the fact they moved the main business site from Peterlee to Houghton and not having a car made travelling to and from work very expensive and added more than 1.5 hours to my normal working day, the company did provide money for this for a period of 36 months in the form of £148.00 per month but when this stopped it broke me financially and I couldn’t carry on so took statutory redundancy
