Pros
You will see what it's like to manage and resolve tickets, what it's like to fix phones, tablets, computers, and some console issues. The job will also teach you patience. Unlike other jobs in the same salary bracket, they also teach you a bit of what it's like to work in corporate. A good foot in the door for a technician career. They give you a review/potential raise every 6 months. Typically, the raise is a dollar or so. There is also a bonus structure, though the bonus you get depends on a lot of different metrics. The company does bring representatives to teach you how to sell to reach bonus.
Cons
The job provides little pay for what you are doing. The starting pay can vary from 14-16 dollars for a job that should at least be providing 20. I cannot talk for all store locations of course as I am certain the story changes on who is in charge, but my performance was constantly measured and doing great was never enough. Not only from the managers, but also from corporate, with the store location's revenue goals growing higher and pressure put onto the managers (which is then put to the worker). This all culminates to the culture from the job being difficult to work in. You have no space to avoid anyone either, as the store locations are small so it can be difficult to find a break from these pain points. And oh boy, the customers. I think part of it comes from technology being expensive and needed in our everyday lives, but jeez, some people will ruin your next couple of days with how they treat you sometimes. There are some great customers that come in, but there will be moments where there is friction in the system that the customer goes through to get their stuff repaired (dealing with poor warranties, making proper claims, holes in protection plans, failures during repairs, and long turnaround times) that makes de-escalation a constant task. It's not a matter of if you will need to do it, but rather how long until you must deal with a difficult customer again. This consistent negativity from customers is a serious issue with this job as it is difficult to stay positive with negative attitudes from customers dragging you down. It doesn't affect only you either, the whole store deals with customers and the barrage brings the whole store's morale down with it. Finally, the subscription model. I personally think they don't provide a service worthy enough for $40 a month, and it can be difficult to sell a plan like that to many customers. You get a cut for selling the plan thankfully, but it is also tied into a threshold that is needed for you to receive your bonus.