25 Mar 2019
victim assistance program Response
6yThank you for speaking out and conveying your concerns about your experience at VAP. The mission of Victim Assistance is to empower our community to restore lives impacted by crisis, violence, and tragedy. Thank you for you dedicating almost four years to helping victims in our community. I can assure you, the mission and blueprint Dr. Denton laid almost 50 years ago is alive and well. We do strive to achieve a professional, empathetic, knowledgeable, and resourceful reputation in the community for sure, because if we did not, clients would not trust in our ability to help them.
No doubt, Victim Assistance Program did drastically change after Dr. Denton retired. We now have policies and procedures, we create goals, objectives, and outcomes for all of our programs, we expanded our statistical gathering techniques, we provide clients with anonymous client program surveys, and we strategically create improvement plans when we notice something isn’t working. All of these new administrative practices are in place for one purpose: to support survivors and to help the staff who are providing the service.
A goal of mine, recommend by staff, is to enhance my relationships with victim advocates. My apologies for not providing you with an opportunity to truly appreciate the sincerity of my intentions.