EnergyCAP Reviews

4.4

89% would recommend to a friend

(47 total reviews)
avatar

Shawn Lankton

59% approve of CEO

85% positive business outlook

EnergyCAP has an employee rating of 4.4 out of 5 stars, based on 47 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The EnergyCAP employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

47 reviews
2.0
6 Oct 2014
Recommend
CEO approval
Business outlook

Pros

It's still a small company so it's easy to get to know everyone. Some of the benefits are good, such as 100% paid healthcare, cell phone reimbursement, and plenty of vacation time. Most of the people there are pretty nice.

Cons

As the company has grown over the years, they've lost the family atmosphere and the benefits have started to decline. Most of the people who have been promoted to leadership positions have no leadership skills and haven't been given the appropriate training. Salaries tend to be low. There are few, if any, opportunities for career advancement.

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EnergyCAP Response
11y
As CEO, thanks to Glassdoor for providing a method for the employer to reply to comments posted by a former employee. We appreciate and value feedback and open dialogue. I’ll respond to four points. (1) Declining Benefits? That’s a hard one to understand, just ask any current employee. 100% paid family medical and dental insurance, 32 days of paid time off even for new employees, IRA match, three free days for the entire family at an indoor water park hotel in January, and super flexible work hours, not to mention a list of others benefits, large and small. I’d rate our benefits in the top 1% of all employers within 100 miles. (2) Career Advancement? If you want positional advancement, don’t join a small company. How many department heads and supervisors can there be? Join a Fortune 100 company, be ready to relocate every 18 months and climb the corporate ladder. Your career, your life, your choice. We all need to decide what’s most important to us and our families. (3) Low Salaries. That’s a complaint I have not heard from current employees, probably because employees understand that their total compensation (salary plus benefits plus annual bonus plus work environment) is a fair exchange for value rendered. The proof: if employees were dissatisfied, they would quit and go elsewhere. In the last 3 years only one person has left because he found a better paying job elsewhere, and that required a 300-mile move. (4) Employees as Disposable Assets? In our entire history this company has employed 60 people. We’ve let 3 go in 13 years, all for the same reason: after a minimum of 2 and sometimes as many as 5 position and/or department changes, we were unable to find a position where the employee could bring real value to the team. Being a Results Only Work Environment, our philosophy is that when an employee cannot produce results despite best efforts on both our AND their part, it means that this person is better suited going through career counseling (which we have arranged) and finding a career, company and position that are a better match for their talents and passions. That’s what a caring family does. It can elicit a sense of rejection to start, but in the long run it almost always is best for the person and his/her family.
3.0
13 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- Highly capable individual contributors who bring strong ownership, professionalism, and a genuine drive for excellence in their work. -Competitive and employee-friendly benefits, including fully covered health insurance, flexible/unlimited PTO, volunteer opportunities, and a culture that emphasizes trust and flexibility. - Meaningful opportunities to learn new skills and take on expanded responsibilities, particularly for those who are proactive and eager to grow. - Remote-first environment that supports focused work and flexibility while still encouraging collaboration. - A supportive and approachable HR team that consistently leads with empathy, fairness, and care for employees. - Thoughtful adoption of AI and automation tools to improve productivity and reduce manual effort across teams.

Cons

- Recent executive leadership changes have shifted organizational priorities, with less consistent focus on customer experience and customer advocacy than in the past. - While “customer love” is frequently emphasized in messaging, customer feedback and frontline insights are not always reflected in leadership decisions or prioritization. - Customer Success Managers are responsible for very large portfolios (often 120+ customers), which makes it difficult to deliver consistently high-touch, strategic service. - Distributed global teams can create time zone and coordination challenges that slow decision-making and issue resolution. - Bill CAPture continues to present data quality challenges that materially impact customer operations. Errors can disrupt billing accuracy, delay payments, and in some cases contribute to service interruptions, which has been a major source of customer frustration. - Communication gaps exist internally; in some cases, customers have been informed of product direction or roadmaps before employees were fully briefed. - Frequent reorganizations have created uncertainty around ownership, accountability, and escalation paths. - Knowledge loss from the departure of tenured employees has made onboarding and ramp-up more difficult for newer team members. - Additional responsibilities are often assigned without corresponding updates to role scope, title, or compensation. - Customer Success teams lack sufficient self-service tools and internal access, requiring frequent reliance on other business units and slowing resolution of urgent customer issues. - As a result of these factors, the CSM role has become increasingly reactive, limiting the ability to engage customers strategically around long-term energy and sustainability outcomes and shifting the role closer to Support rather than its original advisory intent.

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Glassdoor has 47 EnergyCAP reviews submitted anonymously by EnergyCAP employees. Read employee reviews and ratings on Glassdoor to decide if EnergyCAP is right for you.