Etsy Reviews
82% would recommend to a friend
(364 total reviews)
Josh Silverman
89% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Middle and upper management don't feel like they are in tune with what's going on at the IC level." (in 7 reviews)
Found 364 of over 471 reviews
Updated 23 Nov 2023
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- 5.01 Nov 2023Helpdesk TechnicianCurrent Employee, more than 1 yearBrooklyn, NY
Pros
And it's not even close. Imagine working for a company where guiding principles and mission statements aren't just empty words. They actually mean something, and people try their best to follow them. The company shows that it values its employees by providing a clean and well-maintained workspace with food, coffee, beer, and kombucha; transparent and clear communication from the executives during ; and a whole host of excellent benefits including good health insurance, a good amount of vacation time, unlimited sick/mental health days, and in many cases WFH/hybrid options depending on your role. Work/life balance is a big priority and is frequently discussed among both managers and ICs (individual contributors). There's also a strong emphasis on career growth and learning opportunities. Before Etsy, I had never felt so supported and comfortable at work.
Cons
Mainly it's just that the company is big, so sometimes it's hard to get the right information or find the right person or team to help with a problem. However, when you consider how big the company is, this is less of a problem than you might expect due to the various well-organized systems and resources that employees can use to communicate and share info.
1 - 3.024 Oct 2023Software EngineerCurrent Employee, more than 1 year
Pros
Great WLB, people are kind and care about each other. There's a strong culture of calling out wrongs, even at the IC level, whether or not it's actually addressed. Benefits are good, not great.
Cons
Lots of burnout and unclear/changing expectations. Middle and upper management don't feel like they are in tune with what's going on at the IC level. Teams are built around GMS driving goals rather than product spaces, which means everyone can and does develop features/code across the site. There are no lines of ownership or consistency in coding patterns, and also an alarming lack of area experts since "everyone owns everything". A lot of decisions seem to be made from the top without great communication or input from people at the bottom. I've felt a lot of resistance to adding process or setting clear expectations due to lack of time or "that's not how Etsy works"
6 - 4.023 Nov 2023Anonymous EmployeeCurrent Employee, less than 1 year
Pros
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Cons
grwat grwat grwat grwat grwat grwat
- 1.04 Nov 2023Senior Product ManagerFormer Employee, less than 1 yearBrooklyn, NY
Pros
Seemingly cool culture, free food
Cons
After the initial honeymoon gets over it is basically a show of inadept leaders (aks Directors) who have formed their own tribes and promote their own agenda under the disguise of company goals. What once used to be a bottom up culture has now been brow-beaten into compliance. They talk about coaching mentality but the real culture is NOT growth oriented, its PIP. Every year some staff will be FORCE fit into saying they did not meet their goals and a PIP is designed. They will make it a short term affair designed to ensure the employee is leaving. I have seen new employees as early as 6 months fall under PIP.
5 - 3.014 Nov 2023Sr. Product DesignerFormer Employee, more than 3 years
Pros
Open about remote and hybrid working
Cons
The management culture (for all departments) rewards people who cut employees loose and start over with someone new, rather than giving support to those that need it. Super sad to see great people cut for not checking the "right" boxes.
- 5.025 Jun 2023DirectorCurrent Employee, more than 1 yearNew York, NY
Pros
Great Corporate Culture: Etsy fosters creativity and innovation. The company encourages open communication, feedback, and collaboration, making it an ideal environment. Inclusivity and Diversity: Etsy's commitment to inclusivity and diversity is not just lip service. They aim to create an environment where all people, regardless of race, gender, age, religion, or sexual orientation, feel valued and respected. They actively seek diverse perspectives and backgrounds, believing that they lead to richer discussions, better decisions, and stronger outcomes. Great Benefits: Etsy offers a comprehensive benefits package that goes beyond the industry standard. This includes not only health, dental, and vision insurance but also things like parental leave, wellness programs, and flexible working options. Competitive Compensation: Etsy is committed to providing competitive compensation to attract and retain top talent. They not only provide a fair base salary but also offer other forms of compensation, such as performance bonuses and RSUs, to reward employees for their contributions. Work-Life Balance: As part of its comprehensive benefits package, Etsy encourages a healthy work-life balance. The company supports flexible working hours and remote work possibilities Overall, Etsy creates a positive working environment that supports the professional and personal growth of its employees. Their commitment to corporate culture, diversity, and inclusivity, combined with their excellent benefits and competitive compensation, make them an attractive employer.
Cons
I don’t have anything to add here
- 4.011 Nov 2023ArtistCurrent Employee
Pros
Easy to use platform and simple transactions
Cons
difficult to send digital products
- 5.08 Nov 2023SellerCurrent Employee, less than 1 yearDallas, TX
Pros
It is in an app that allow you to work from home.
Cons
Need some protection for seller
- 2.019 Aug 2023Data ScientistCurrent Employee, more than 1 yearBrooklyn, NY
Pros
- Remote policy - Some free food
Cons
- Lack of vision and direction from the bottom, through the ranks, and up top (messages from leaders seem to focus on trying to grow the business, but ultimately land flat because the idea is just to "move faster", with stumbling responses as to what "moving faster" looks like on the ground) - Exclusionary culture, driven by general disorganization that, in-effect, enforces single-point-of-failure knowledge silos - Too small to leave room for individual growth (everything is always on fire), and just big enough to preclude the joys of seeing your work have meaningful impact
6 - 3.017 May 2023Trust and Safety SpecialistCurrent Employee, more than 5 yearsNew York, NY
Pros
There are a lot of lurkers in the company. If I accurately document what’s going on, even to be fair to myself AND the company, they’ll figure me out. So, paranoia runs deep. Which is not a con! Not necessarily. Not in trust and safety. You have to be a little bit rat brained. Pros… you get access to a deep network of smart and interesting people. Access. There’s a lot of swag and side perks: everyone is getting trips to New York. That’s cool. Generally, name brand is very good so people on the street like you. There is a blameless culture with respect to learning and mistakes and in a company admittedly learning on the fly, everyone makes errors. Insurance is really good! Stock awards are generous but with the vesting structure and the cratering economy and you get the idea. It’s the cool kids club. It really is. That’s the best we can do. That’s the best I can say. Room for improvement and maybe we’re trying.
Cons
It’s just a mess. And outsiders are despised. If you want a career either come with a glistening resume and a diamond plated backside, or go try Meta.
9
Etsy Response5moThank you for your feedback. We’re particularly glad that our blameless learning culture continues to positively influence your experience and the opportunities we embrace as a team. However, we’re concerned to hear some of your comments. Management and HR are trained and available to support any employee who feels that Etsy’s standards of kindness and respect may not have been upheld. We encourage you to reach out to your manager or HR Business Partner – whose information you can find on the Intraknit – for confidential assistance.
Etsy Reviews FAQs
Etsy has an overall rating of 4.4 out of 5, based on over 471 reviews left anonymously by employees. 82% of employees would recommend working at Etsy to a friend and 73% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
82% of Etsy employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Etsy 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.