We were encouraged to recommend products, and at times "over-exaggerate" how good it actually was and whether or not we used them. This wasn't in any way mandatory but if you are uncomfortable with that sort of thing this may be a deal-breaker. Google reviews were heavily valued, therefore I became a bit obsessed with keeping track of them because I knew my manager would want to remedy it asap. With that being said, unless you're working a weekend shift, the afternoons become incredibly monotonous, so your kinda just forced to stare out the window watching the cars go by, I recommend bringing a book.