Does Factory Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, Factory Direct employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Factory Direct. This rating has been stable over the past 12 months.

How satisfied are employees working at Factory Direct?

50% of Factory Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Factory Direct 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Factory Direct?

Sales Associate (22) , Assistant Manager (11) , Store Manager (6) , Sales Associate/Cashier (5) , Retail Sales Associate (3) , Cashier (2) , Customer Service Representative (2) , Sales (2)

What are the pros of working at Factory Direct according to real employee reviews?

"Good place to get a lot of experience in a short amount of time, flexible schedule, commission, some people are fun to work with" ((in 6 reviews)); "Great commission potential for warranty sales, paid for Christmas dinner every year, discounts on products, variety of tasks to do so it always stays interesting." ((in 3 reviews))

What are the cons of working at Factory Direct according to real employee reviews?

"Bad management" ((in 10 reviews)); "Customers can be rude, bad managers can make life difficult, unrealistic expectations at times" ((in 4 reviews)); "Low paying wage" ((in 4 reviews)); "Long hours" ((in 3 reviews)); "no benefits" ((in 3 reviews))

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Factory Direct

Factory Direct Reviews

2.9

50% would recommend to a friend

(83 total reviews)

Kerry Tramel

35% approve of CEO

27% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.0

Culture and values

3.0

Work/Life balance

2.9

Career opportunities

2.7

Senior management

2.5

Compensation and benefits

Factory Direct has an employee rating of 2.9 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Factory Direct employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

83 reviews

4.0

19 Feb 2026

Decent Job

Key holder

Recommend

CEO approval

Business outlook

Pros

Easy and not so tiring job

Cons

Pay is adequate and sometimes, the hours are cut off

1.0

5 Jan 2026

Happy they are Gone

Customer service manager

Recommend

CEO approval

Business outlook

Pros

None whatsoever, absolute garbage company

Cons

low pay, low respect, no advancement oppurtunities, no raises beyond minimum wage increase.

3.0

28 May 2025

Average Retail Employment

Assistant manager

Recommend

CEO approval

Business outlook

Pros

Benefits Schedule Location Discounts First dibs on new products

Cons

Hours Messiness Micromanagement Defective products Theft management

Viewing 1 - 3 of 83 Reviews

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